Customer Testimonials

Terms of Service

We want to provide you with outstanding service at unbeatable prices. We’ve been in the credit card processing business for more than 10 years and we’ve collected a few of the great things our customer’s have to say about us.

Chad Tyner

Red Label Enterprises, Inc.

North Hollywood, CA

One of the top concerns when running a business is making sure the processing of your credit cards runs flawless. I have been working with Capital Merchant Solutions and Jason Douglass for over 8 years. I can say that we have never had 1 issue in that entire time. I have launched 2 companies with CMS and we are currently working on a 3rd. Their customer service is top notch, and I have recommended them to all my entrepreneurial friends.

Adam Ellis

Instaproofs, Inc

Santa Clara, UT

Without exaggeration, I can honestly say that my Capital Merchant Solution’s Rep, Case Rocco is an invaluable asset to our business. We have been through many ups and downs with multiple processing banks over the years, and Case has taken us smoothly through every situation without missing a beat. In addition to Case’s ability to keep our processing accounts running smoothly, he has also been able to consistently get us the lowest processing rates available. When banks have approached us to talk about their merchant services, they are very quick to tell us that they cannot match the rates from CMS. Case also consistently replies to our emails and phone calls faster than any other service provider that we have ever dealt with. We have never had to wait more than an hour or two for an email reply, and 95% of his responses come within just 5 to 10 minutes. All-in-all, Case exceeds our expectations in every way. If you are on the fence about giving him a shot, just do it. It may be the best business decision you ever make.

Ty Crandall

Elite Credit Inc

Trinity, FL

Capital Merchant Solutions saved our business. Our merchant account processor abruptly closed our account and gave us days to find a new merchant account. Then Jeremiah Davis and CMS got involved and secured a new merchant account for us within days. Best of all, our new account had better terms than our old account did. Jeremiah did exactly what he said he could and would do. They secured us a great account and saved our business. Jeremiah Davis has then continued to deliver us exceptional service over the last few years. Every time we need him he is there for us. The few times we have had problems he got involved and resolved them quickly. Whenever we need anything, Jeremiah is there with answers and solutions. It is rare to find a company and people that do exactly what they say they will. Capital Merchant Solutions does all this, and then delivers amazing customer service and support to top it off. Capital Merchant Solutions and Jeremiah Davis are saviors. They are the best in their field, and we are very lucky to have found them.

Russ Ward

Best DVD Shop

Cheswick, PA

I just wanted to let you know things have been working great. Deposits are made without problem and everything has exceeded my expectations.

A. Velentino

I recently started a new e-commerce business and couldn’t have partnered with a better company than Capital Merchant Solutions, Inc. Being a new business, money is tight and finding quality solutions with great customer care can be challenging. I found everything I needed with Capital Merchant Solutions. Their team has been great in helping me get set up to accept credit cards on my website, as well as being great problem solvers along the way. Ty Bonds, Director of Client Relations, has particularly impressed me with her level of service. She went above and beyond to assist me with various issues I was having and delivered quick, effective, and excellent customer service.

David Saleba

Commonwealth Credit Repair, Inc.

Worcester, MD

Despite our long history in business, our great financial track record and our perfect A+ Rating with the Better Business Bureau, every credit card processor we attempted to secure a merchant account with kept turning us away. We were almost forced go offshore and pay outrageous fees until we were referred over to Jeremiah at Capital Merchant Solutions Inc. Jeremiah was able to set-up our merchant account in a matter of just a few days and with very reasonable rates. By accepting credit cards business has increased by more than 25%. I cannot express my gratitude enough.

Russ Thomas

RST Unlimited, Inc

Daytona Beach, FL

I want to Thank Ty for the great service and advice she has provided during my numerous conversations regarding my account with Capital Merchant Solutions. With me being new to the Merchant Account world, you have helped me greatly understand how credit card processing works, along with great explanations of the accompanying monthly service charges.

Graham Jarrett
Chief Financial Officer

Pretty City, Inc

Chicago Heights, IL

We have been utilizing Capital Merchant Solutions’ services for many years now to handle all of our credit card processing needs. We have remained with you due to the fact that you provide a very efficient and reliable service which is so important to us in managing that side of the business. Most of the time things work very smoothly, and the need to communicate with you is therefore minimized. But what we probably like most of all is that on the rare occasions when we do need to contact you, we get immediate responses and our questions are answered and our needs satisfied immediately. We therefore unhesitatingly would recommend you to any company in need of these services.

Steven Frantz

Unique Consulting Group

Fort Lauderdale, FL

I just wanted to take a minute to Thank You for all the help getting our business off the ground over the last year and a half. We were having a hard time finding someone to bank our business and you were referred to me by a mutual friend and within three days you had us up and running and we have been going strong ever since. A few months later we needed an additional merchant account for an auxiliary business and again you had us up and running right away. Thanks again for the help and always being available to answer any questions we have had.

Michael Brandonisio

Tech One Illustration

Naperville, IL

I recently switched from another local merchant solutions provider due to support and PCI compliancy issues. My previous provider refused to help me understand the compliancy process. After switching to Capital Merchant Solutions, I was contacted by their customer service staff, and they connected me with a support person who clarified a few questions on the PCI Self Assessment Survey and I became PCI Compliant with a full scan just 24 hours later. Not only is the customer service here good, they are knowledgeable too. Thank you CMS!

Darryl Coram

Murrieta Collectibles

Murrieta, CA

I have been able to get my account set up with CMS with the help of Jeremiah Davis. We had a few glitches on the road but Jeremiah was able to get the job completed in a prompt and efficient manner. Thank you for your efforts and I will be letting other business associates and friends know of your pro-active service.

Laura Hafner

ChildVoice International

Durham, NH

When I first started working for a nonprofit company I was very nervous to discover I would be dealing with online credit card charges. One phone call to Ty at Capital Merchant Solutions, Inc. was all it took to calm my fears. She is always willing to help with any questions or concerns and does it with a smile in her voice. We continue to use Capital Merchant Solutions, Inc. and wouldn’t think about looking elsewhere for our internet sales.