Frequently Asked Merchant Account Questions


We’ve put together a list of the questions we get asked the most from existing and potential merchants. We want to make sure that you understand our incredible offer and why CMS is the best choice in merchant account providers. Have more questions? Feel free to contact us. We’ll help you with any information you need.

Have Merchant Account Questions?

What is a discount rate?

A discount rate is the percentage of each transaction that you pay to your card processor for processing your credit card sales.  These fees are largely influenced by the percentage that Master Card and Visa charges us.

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What if I have a retail storefront, and need a P.O.S. terminal?

If you have a retail store where every transaction will be "swiped" then we suggest leasing or purchasing a Point of Sale Terminal.  If the majority of your transactions are not going to be "swiped", then our FREE  Internet Gateway solution is definitely your answer. Please contact us if you would like to discuss alternative Retail / P.O.S. solutions.

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What cards will I be able to accept?

With a basic account, you will be able to accept MasterCard, Visa, Discover and American Express.  Please contact us if you have any specific questions about these card types.

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What if my credit is bad?

Very few applications get declined. (And credit (or lack of) is not typically the reason).  If you have terrible credit, your discount rate/fees may be slightly higher, but most likely you will still get approved. About 99% of our applications get approved.

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When do I get my FREE copy of CheckMAN?

When we mail your "Welcome Kit" to you, we will include your certificate for your  FREE copy of CheckMAN.  You will be able to download your copy from the internet.  The registration fee on your copy will already be prepaid.

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How do I get the money from my credit card sales?

The completed sales from your credit card processing will be batched out daily, and deposited directly into your checking account. The money is deposited electronically in to your local bank… There’s no need to open up a new checking account to use our services.

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Does it cost extra to accept Discover?

NO! Most merchant account providers charge you $25-$50 application fee, and then an additional $25 membership fee. With Capital Merchant Solutions, you pay $0 setup for the ability to accept Discover. It’s included right along with Mastercard and Visa.

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Does it cost extra to accept American Express?

Not with us.  Other companies charge up to an extra $100 for processing of an American Express merchant application.  With us, there is no setup Fee.  American Express discount rates are very comparable to normal bank card rates. American Express will assign your rate based on your volume and average ticket size. American Express cardholders have a tendency to charge at higher levels than MC/Visa card holders.

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Will I find a better service, or better product?

Probably not.  We stand behind our products and services.  Our merchant account rates are some of the most competitive in the country.  Your satisfaction is our number one goal. One thing that sets up apart from our competition is that when you give us a call, you will always receive a live, friendly voice on the other end. You will never have to worry about navigating through a voice activated menu system.

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What if my application is declined?

Very few applications get declined.  If you have terrible credit, your discount rate/fees may be slightly higher, but most likely you will still get approved. CMS has relationships with multiple banks and processors, so depending upon your product type we probably have a secondary processor that will accept your account. If you do get declined, your FREE copy of CheckMAN is still yours to keep.

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Why are the terminal prices so inexpensive?

Capital Merchant Solutions Inc is in the business of providing affordable processing services to our clients. We will never be a company that over-charges a merchant. Our POS terminals are sold to our clients near or below our actual costs! Our philosophy is to make it as easy as possible for you to start processing with us. We know that once you do start processing, you will be a "Customer For Life". Our friendly support staff, cutting edge services, and great processing rates will keep you happy for as long as you’re in business.

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What if I have other questions?

Please don’t hesitate to contact us.  Just click here and you will find several methods of contacting us.

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